Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Contact the team by email or phone for prompt assistance with deposits, withdrawals, bonus enquiries and verification requests. Messages are handled by our UK support centre and routed to the right department to resolve your enquiry quickly. We aim to respond promptly and treat all enquiries confidentially.
| Department | Contact |
|---|---|
| Customer support | [email protected] (for account, payment and bonus enquiries; reply typically within 24 hours) |
| General enquiries | [email protected] (press, partnerships and general information) |
| Affiliate enquiries | [email protected] (programme sign-ups and partner support) |
| Phone | +44 20 7946 0321 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (email monitored outside hours) |
For detailed requests, account issues or enquiries that require documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and up-to-date contact details. Including your account username and any relevant attachments speeds up handling and helps avoid delays. We aim to reply within 24 to 48 hours for most email enquiries; more complex cases may take longer.
Our support team aims to respond promptly to all enquiries. Most messages are answered within one business day, with live chat replies often quicker. Complex cases such as account verification, security checks or payment investigations may take longer while we gather information and work with partners. We'll keep you updated on progress and provide an estimated timescale where available.
PocketWin values your feedback. Help us improve the site by sending suggestions, ideas or bug reports. Every message is read by our product team and used to refine games, payments and support. Please share specifics where possible; Pocket Win will review submissions carefully and act on common requests to make the experience smoother for everyone.
