At PocketWin we are committed to safer gambling and to helping players keep their play enjoyable and under control. We encourage controlled play and make a range of practical tools available so customers can manage time, spend and access to their account. Our approach is simple: prevention, monitoring and clear support routes when they are needed.
We require all players to be at least 18 and complete identity checks before withdrawals to protect accounts and prevent underage gambling. We aim to identify risky patterns early and act proportionately to keep customers safe while respecting their privacy and rights.
You can use our activity controls at any time to adjust how you play. Controls include deposit limits, loss limits, time limits, reality checks and temporary account breaks. These tools are available in your account area and can be changed quickly when you need them.
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately for reductions and after a short cooling-off period for increases, to encourage considered decisions about your spending.
Loss limits let you cap net losses over a chosen period. Applying a loss limit helps keep play affordable and prevents chasing losses. Once a limit is reached, further staking is blocked until the selected period resets or you lower stakes within safer play guidelines.
Use time limits and reality checks to manage session length. You can choose short time-outs for a few hours or request longer account breaks. These options are intended to give you space from play without the need for permanent actions.
If you need a longer break, self-exclusion is available for set periods. When you self-exclude your account is closed for the chosen time and you will not receive marketing. You can request self-exclusion through your account settings or by contacting our support team via the site.
Look out for signs such as chasing losses, borrowing to gamble, neglecting work or family, increasing bets to maintain excitement, or anxiety about gambling. If you notice these in yourself or someone you care about, take action early.
Practical steps include setting deposit and loss limits, scheduling regular breaks, avoiding gambling when under stress, and keeping finances separate. Consider using session timers and only gambling with money you can afford to lose.
If you need extra support, seek help from professional organisations and local services. Our team is ready to assist with signposting and can explain how to use controls. For immediate help, please use the support options on the site to contact our team and we will guide you to appropriate external services.
For any questions about safer gambling tools or how to apply limits, contact our support via the site and our advisors will explain your options. Pocket Win is here to help you play safely and stay in control.
