These terms and conditions set out the rules that apply when you use PocketWin. They explain the contractual relationship between us and our users, the standards we expect on the platform and how we manage accounts, payments and promotions. Please read them carefully before registering or placing any real‑money play. By using the site you accept these terms and any other policies referenced herein.
You are responsible for keeping your account details accurate and for all activity that occurs under your login. Do not share your password or allow others to use your account. We may suspend or close accounts where we suspect unauthorised access, fraudulent activity or breaches of these terms. You must notify us immediately if you believe your account has been compromised.
To register you must be 18 or over and legally permitted to gamble in your place of residence. You must provide truthful personal information during registration and complete any verification checks we request. We may refuse registration, restrict access or close accounts where eligibility cannot be confirmed or where a user is self-excluded.
Users must not use the platform for unlawful purposes, to attempt to manipulate game outcomes or to engage in collusion, bonus abuse or other unfair practices. Automated play, bots or software intended to give an unfair advantage are prohibited. Repeated or suspicious low-risk staking patterns may lead to restrictions on your account and forfeiture of bonus funds in line with our abuse policies.
Promotions and bonuses are issued subject to separate terms which form part of these conditions. Unless otherwise stated, promotional credits are for use on specific games and carry wagering and maximum win limits. We reserve the right to withhold, adjust or reclaim bonuses and winnings where we suspect abuse, error or breach of promotion rules. Promotional T&Cs will be available on the promotions page and should be read before opting in.
We accept the payment methods displayed in your cashier and process transactions in accordance with those provider rules. We may require identification, proof of address and proof of payment method before processing withdrawals. Withdrawal requests are subject to verification checks and may be delayed while we complete those checks.
We apply minimum and maximum limits for deposits and withdrawals and may split larger payments for security or compliance reasons. You can set personal deposit limits, cooling-off periods and time-outs via your account settings or by contacting support. Any requested limit reductions take effect immediately; increases may include a delay.
If you have a complaint please contact our support team so we can attempt to resolve the issue. We will acknowledge receipt and aim to investigate promptly. If a dispute is not resolved to your satisfaction you may escalate using the complaints procedure set out on our help pages. During any investigation we may temporarily restrict account activity until the matter is settled.
We may update these terms from time to time. We will publish revised terms on the site and notify registered users where required. Continued use of Pocket Win after publication of updated terms constitutes acceptance of those changes, so please check this page regularly for updates.
