This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with PocketWin. We respect your privacy and set out here the types of data we hold, why we process it and how you can manage your information.
We collect several categories of information to deliver and secure our services. This includes personal data you give us when registering, technical data generated by your device and connection, and transactional records of your activity on the site or app. We treat all data in line with applicable data protection standards.
Personal data covers details you provide directly, such as your full name, date of birth, postal address, email, phone number and payment details. We may also collect identity documents and verification information where required to confirm age and identity. We use this information to open and manage your account, process payments and help prevent fraud or misuse.
Technical data includes your IP address, device and browser information, operating system, app and cookie identifiers, and approximate location based on your IP or device settings. We log connection times and activity to maintain service performance, detect security incidents and support troubleshooting.
Transactional data covers deposits, withdrawals, play history, bets or spins, wins and losses, and timestamps for transactions. We retain these records to process payments, handle disputes, comply with legal and regulatory obligations and to maintain an accurate audit trail.
We use personal, technical and transactional information to provide and improve our services, manage your account, verify identity and age, process payments, detect and prevent fraud, and meet legal obligations. We may also use anonymised or aggregated data to analyse usage patterns and to improve site reliability and security.
We protect data using industry-standard security measures such as encryption in transit, access controls and secure storage. Access to personal information is limited to authorised staff and contracted service providers who need it to perform their duties. We review retention periods regularly and retain information only as long as necessary to fulfil the purpose or as required by law.
We use cookies and similar technologies to enable core site functions, remember your preferences, and gather analytics about site performance. Some cookies are set by third-party providers for analytics and essential services. You can manage cookie preferences through your browser settings or the site cookie tool.
You have rights over your personal data, including the right to access, correct, restrict or delete information, and to object to certain processing. Where applicable, you may also request data portability. We do not sell personal data to third parties.
To exercise your rights, contact our team at [email protected] or use the account settings where available. We may ask for proof of identity before fulfilling requests to protect your account and other customers. We will respond to requests in line with applicable data protection rules.
We share information with trusted third-party service providers who help operate the service, such as payment processors, identity verification firms and technical hosts. We may disclose information when required by law or to protect rights and safety. All third parties are contractually required to protect your data and use it only for the agreed purpose.
We may update this policy from time to time. Material changes will be published on the site and, where appropriate, communicated to registered users. If you have questions about this policy or our practices, contact us at [email protected] or get in touch via your account. For quick enquiries you can also reference Pocket Win when contacting support.
